Privacy policy
Introduction
We appreciate the trust you have in us and understand the significance of ensuring secure transactions and safeguarding your privacy. This Privacy Policy outlines how Teresa and its affiliates (hereafter referred to as "Teresa," "we," "our," or "us") collect, utilize, share, protect, and process your data on the Teresa website at https://www.teresashopping.com. While you can explore certain parts of the website without registering, please be aware that we do not provide products or services outside India through this platform, and your data will mainly be stored and processed in India. By accessing this website, providing your details, or using any of the products/services offered, you explicitly agree to adhere to the terms and conditions of this Privacy Policy, the Terms of Use, and the relevant service/product terms and conditions. Furthermore, you consent to be governed by Indian laws, including those related to data protection and privacy. If you do not agree, we kindly request that you refrain from using or accessing our website.
Collection of Data
We collect your data relating to your identity and demographics when you use our Platform, services or otherwise interact with us during our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to Information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information such as your shopping behaviour, preferences, call data records, device location, voice, your browsing history, and other information that you may provide to us from time to time. (To enable the use of certain features when opted for, available on the Platform to assist you with your shopping experience), etc all of the above beings following applicable law. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Platform to make your experience safer and easier. In general, you can browse the Platform without telling us who you are or revealing any personal data about yourself. Once you give us your personal data, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your buying behaviour, preferences, and other information that you choose to provide on our Platform. We use this information to research our user's demographics, interests, and behaviour to better understand and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address. If you enroll in our loyalty program or participate in a third-party loyalty program offered by us, we will collect and store your personal data such as name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, demographic and work details which are provided by you to us or a third-party business partner that operates platforms where you can earn loyalty points for purchase of goods and services, and/or also redeem them. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you read their privacy policies before disclosing any information. If you set up an account or transact with us, we may seek some additional information, such as billing address, and/ or other payment instrument details and tracking information from cheques or money orders to provide services, enable transactions, or refund for cancelled transactions. If you choose to post messages on our message boards, personalized messages, images, photos, gift card message box, chat rooms, or other message areas or leave feedback/product reviews, or if you use voice commands to shop on the Platform, we will collect that information you provide to us. Furthermore, we may use the images shared by you. Please note such messages posted by you will be in the public domain and can be read by others as well, please exercise caution while posting such messages, personal details, photos, and reviews. We retain this information as necessary to resolve disputes, provide customer support, internal research and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order consuming our online content or services, or participating in any event) require registration. We may use your contact information to send you offers based on your previous orders or preferences and your interests. If you receive an email, or a call from a person/association claiming to be from Teresa seeking any personal data like debit/credit card PIN, net banking, or mobile banking password, we request you never provide such information. We , Teresa or our affiliate logistics partner do not at any time connect with you requesting such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Usage of Data
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; helping promote a safe service; collecting money; measuring consumer interest in our products and services, informing you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. We will ask for your permission to allow us access to your text messages (SMS), instant messages, contacts in your directory, camera, photo gallery, location, and device information: (i) to send commercial communication regarding your orders or other products and services (ii) enhance your experience on the platform and provide you access to the products and services offered on the Platform by sellers, affiliates, partners or lending partners. You understand that your access to these products/services may be affected in the event permission is not provided to us. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete surveys conducted either by us or through a third-party market research agency. These surveys may ask you for personal data, contact information, gender, date of birth, demographic information (like pin code, age, or income level) attributes such as your interests, household or lifestyle information, your purchasing behaviour or history preference, and other such information that you may choose to provide. The survey may involve the collection of voice data or video recordings. Participation in these surveys is purely voluntary. We use this data to tailor your experience at our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.
Cookies
We utilize data collection tools, specifically "cookies," on select pages of our Platform to analyze the flow of our web pages, evaluate the effectiveness of our promotions, and ensure trust and safety. These "cookies" are small files that are stored on your hard drive and assist us in delivering our services. They do not contain any of your personal information. Some features on our Platform are only accessible through the use of a "cookie." Additionally, cookies enable you to enter your password less frequently during a session and allow us to provide targeted information based on your interests. Most cookies are classified as "session cookies," which means they are automatically deleted from your hard drive at the end of a session. If your browser permits, you have the option to decline or delete our cookies. However, please note that by doing so, you may not be able to utilize certain features on our Platform and may be required to enter your password more frequently during a session. Furthermore, you may come across "cookies" or similar devices placed by third parties on specific pages of our Platform. We do not have control over the use of cookies by these third parties. We also employ cookies from third-party partners, such as Google Analytics, for marketing and analytical purposes. Google Analytics helps us gain insights into how our customers utilize the site. For more information on how Google uses your personal data, please refer to their privacy policy. If you wish to opt-out of Google Analytics, you can do so by following the provided link.
Data Sharing
Your personal data may be shared internally within Group entities, our corporate entities, and affiliates to grant you access to the services and products they offer, and third parties like Credit Bureaus and business partners (such as the UPI platform). This sharing is done to provide products and services like personal loans, insurance, deferred payment options, etc. Unless you explicitly opt out, these entities and affiliates may market to you as a result of this sharing.
Additionally, we may disclose personal data to third parties like prepaid payment instrument issuers, third-party reward programs, and other payment options chosen by you. Such disclosures may be necessary to provide you access to our services and products, comply with legal obligations, enforce our user agreement, facilitate marketing and advertising activities, and prevent fraudulent or illegal activities related to our services. In cases where required by law or in good faith, or belief, we may disclose personal and sensitive personal data to government agencies or authorized law enforcement agencies to respond to subpoenas, court orders, or other legal processes. Furthermore, we may disclose personal data to law enforcement offices, third-party rights owners, or others if reasonably necessary to enforce our Terms or Privacy Policy, respond to claims of rights violations, or protect the rights, property, or personal safety of our users or the general public. We and our affiliates may share or sell some or all of your personal data.
Other Websites Links
Our Platform provides links to external websites that might gather personal information about you. Teresa holds no liability for the privacy policies or the content displayed on those linked websites.
Security
We implement reasonable security practices and procedures to safeguard your personal data from unauthorized access, disclosure, loss, or misuse, following international standards. When accessing your account information, we provide a secure server for your use. While we strive to maintain industry-standard security measures and regularly update our systems to prevent hacking or virus attacks, the transmission of information may not be entirely secure due to factors beyond our control. Users acknowledge and accept the security risks associated with transmitting data over the internet and the World Wide Web when using the Platform. It is the users' responsibility to ensure the security of their login and password details for their accounts.
Opt-out
We offer all users the chance to decline to receive non-essential (promotional, marketing-related) communications from us once they have created an account. If you prefer not to receive promotional communications from us, kindly unsubscribe by clicking on the unsubscribe link in the email or visiting our Help Center at this location to opt out.
Advertisements
We employ external advertising agencies to display ads while you are browsing our Platform. These agencies might gather data (excluding your details like name, address, email, or phone number) regarding your visits to our Platform and other sites to tailor advertisements related to products and services that may interest you. You can choose to disable personalized ad tracking by adjusting the "opt out of Ads Personalization" settings in your device's settings.
Age Restriction
Access to our Platform is restricted to individuals who are capable of entering into a legally binding agreement as per the Indian Contract Act, of 1872. We do not intentionally request or gather personal information from individuals under the age of 18. If you have provided any personal information of individuals under the age of 18, you confirm that you have the necessary authorization to do so and authorize us to utilize the data as outlined in this Privacy Policy.
Account Deletion
You can delete your account by going to your Profile and Settings on the mobile application. However, please be aware that deleting your account will result in the loss of all information associated with it. If you need assistance with this process, you can contact us using the provided contact information. Deleting your account means that you will no longer have access to your order history, preferences, pending orders, exchanges, returns, refunds, coupons, or benefits from loyalty programs. In certain cases, such as pending grievances, claims, shipments, or other services, we may refuse or delay the deletion of your account. It's important to note that the deletion of your account will not be retroactive and will be done following our Privacy Policy, Terms of Use, and applicable laws. Once your account is deleted, you will no longer have access to it. If you wish to access the platform again, you will need to register as a new user. We retain your personal data for only as long as necessary or as required by law. However, we may retain certain data for purposes such as fraud prevention, exercising legal rights, defending against legal claims, or for legitimate purposes. We may also retain anonymized data for analytical and research purposes.
Customer Rights
1. We make every effort to ensure the accuracy and currency of the personal data we handle. In cases where any of your personal information is found to be incorrect, we will promptly correct or delete it based on the purposes for which it is being processed.
2. You can manage your personal data by accessing, correcting, and updating it directly through the features available on the Platform. If you wish to withdraw your consent, you can do so by contacting us using the provided contact details and indicating “for withdrawal of consent” in the subject line of your message.
3. It is important to note that any withdrawal of consent will not have a retroactive effect and will be carried out in compliance with our Privacy Policy, Terms of Use, and relevant laws. However, please be aware that withdrawing consent may impact your access to the Platform or certain services that we provide, as we may deem the information necessary for such purposes.
Customer Consent
By accessing our Platform or providing your information, you agree to the collection, use, storage, disclosure, and processing of your information on the Platform as outlined in this Privacy Policy. If you share personal data about others with us, you confirm that you have the authority to do so and allow us to use the information following this Privacy Policy. When you provide your personal data on the Platform or any partner platforms or establishments, you give consent for us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) to contact you via SMS, instant messaging apps, call, and/or email for the purposes specified in this Privacy Policy. If you wish to withdraw the consent you have already given, you can do so by contacting the Grievance Officer using the provided contact information. Please indicate "Withdrawal of consent for processing personal data" in the subject line of your communication. We will verify such requests before taking action. However, please note that the withdrawal of consent will not apply retroactively and will be subject to the terms of this Privacy Policy, related terms of use, and applicable laws. If you withdraw the consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services if we deem the information to be necessary.
Policy Revisions
Kindly review our Privacy Policy regularly for any updates. Our Privacy Policy may be revised to align with modifications in our data handling procedures. We will notify you of any substantial changes by indicating the date of the last update to our Privacy Policy, displaying a notification on our Platform, or sending you an email as mandated by relevant legislation.
Grievance Officer
Sunil Augustine
MD
Teresa
Thenamkunnu Byepass,
Thodupuzha - 685584
teresaonlinetdpa@gmail.com
PH: 9207735381
Monday – Saturday 9:30 am to 7:30 pm
Customer Support –
Ph: 9207735381
Queries
If you require any assistance, have any inquiries, or wish to express any dissatisfaction regarding the gathering or utilization of your personal information as outlined in this Privacy Policy, we kindly request that you reach out to us using the contact details provided above.